This agreement falls under the Platform Terms and Conditions.
Article 1: Payments Terms and Conditions
By making a payment for any service on the Platform, you acknowledge and agree to the following:
The Platform reserves the right to reject any request to refund any amount after payment (including but not limited to: packages, upgrades, promotions, subscriptions, and fees), with the exception of the following cases:
Booking amounts under the Bookings service are governed by the cancellation policy of the booked unit.
You may request the transfer of broker packages to another user within 5 days of the payment date.
Refunds of paid amounts take 14 business days after the refund request is approved.
When requesting a refund of any paid amount, you agree to bear any fees incurred by the Platform in processing the refund (including but not limited to: transfer fees or payment gateway fees).
Article 2: Wallet Usage Terms and Conditions
By topping up your wallet on the Platform, you acknowledge and agree to the following:
The Platform reserves the right to reject the withdrawal of the topped-up amount for any reason.
The Platform reserves the right to deduct amounts left unused for a period exceeding the calendar year, at the Platform's discretion.
You agree that amounts topped up to the wallet are used solely for the purposes specified within the Platform, and cannot be exchanged for any other currencies, amounts, services, or products.
You agree that the user has no right to request the transfer of wallet balance to any other user.